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Microsoft || Support Engineer || Bangalore || MSBI Support

3 - 8 Years

Bengaluru

Not Disclosed by Recruiter

Posted: 35 days ago

Job Description

Greetings from Microsoft !!
Position: Support Engineer
Skill : MSBI (SSRS/SSAS) Support Engineer 
Job Location: Bangalore, India  
Job Employment: Permanent/Full Time/FTE  
Shift Timings: Night Shifts ONLY -North American shift 

Overview 
Microsoft's Customer Service and Support (CSS) organization supports over 170 Microsoft products, which range from the Consumer to Enterprise customer segments. This includes technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments. 
Role
The person in this position will work in a team environment to support Microsoft Business Intelligence (MSBI) solutions. The role of a Support Engineer focuses on delivering high quality technical support to developer communities. 
The core duty requires providing fast and accurate resolutions to technically complex, politically charged customers while representing Microsoft in a positive, professional manner. We provide 24x7 support and may require candidates to work day, evening, night and weekend as needed.
 The customer base ranges from small developer to large, sophisticated enterprise customers. Candidates should be comfortable discussing complex technical scenarios and solutions with varying customer skill levels leading to a deep understanding of the issue, root cause and resolution options. 
 The customer base ranges from small developer to large, sophisticated enterprise customers. Candidates should be comfortable discussing complex technical scenarios and solutions with varying customer skill levels leading to a deep understanding of the issue, root cause and resolution options. 
Key skills include
Excellent communication skills
Logical and Critical thinking
Excellent customer management and collaboration skills
Deep technical, programming

Responsibilities
Supporting customers on phone and written correspondence regarding technical questions (break-fix and advisory in nature) and issues related to Microsoft SQL BI technologies like SSRS, SSAS, Azure Analysis Services etc.
Scoping and documenting customer scenarios, potential causes and troubleshooting steps.
Analyze problems and develop solutions to meet customer needs; may involve writing code.
Actively share knowledge with other engineers and develop efficient customer solutions.
Effectively communicating with customers and stakeholders via, phone, email .
Assess self knowledge and collaborate or escalate as needed.
Pro-actively work towards self development and sharing knowledge.
Ensuring compliance with schedules; processes and MS policies and values.

Qualifications
Degree in CS, or equivalent in work experience
Hands-on experience in reading and interpreting source code to resolve customer issues
Experience with basic debugging
Experience in software development
Minimum of 3 years of relevant experience working on one of the SQL BI technologies (SSRS/SSAS/Azure Analysis Services).
Knowledge of latest versions of Microsoft® SQL Server.
Good understanding of Windows Operating System concepts and Data structure
Good understanding of .Net concept and how it works.
Two years of experience in working with data base applications(Web and Windows) connecting to SQL server database.


Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(Technical)
Employment Type: Full Time, Permanent

Company Profile

Microsoft India (R and D) Pvt Ltd
Microsoft India(R & D) Pvt Ltd
View Contact Details+
Contact Details

Recruiter Name:Sujith

Contact Company:Microsoft India (R and D) Pvt Ltd